Privacy Policy

1. Information We Collect

We collect information that you voluntarily provide to us, as well as information that is automatically gathered when you interact with our website. Understanding what data we collect helps us maintain transparency and build trust with our valued customers.

Personal Information You Provide

When you interact with our website, you may voluntarily provide us with:

• Contact Information: Your name, email address, mailing address, and phone number when you make a purchase, sign up for our newsletter, or contact our customer support team.
• Payment Information: Credit card details, billing address, and other financial information necessary to process your transactions securely through our trusted payment processors.
• Account Credentials: Username and password if you create an account on our platform.
• Communication Data: Any information you provide when contacting us via email, contact forms, or customer service channels.
• Feedback and Reviews: Testimonials, product reviews, and feedback you choose to share with us.

Information Collected Automatically

When you visit our website, we automatically collect certain information through cookies and similar technologies:

• Device Information: Browser type, operating system, device identifiers, and screen resolution.
• Usage Data: Pages visited, time spent on pages, click patterns, and navigation paths through our website.
• Location Data: General geographic location based on your IP address.
• Referral Information: The website or source that directed you to our site.

2. How We Use Your Information

We use the information we collect for legitimate business purposes to provide you with the best possible experience. Our use of your data is always aligned with delivering value and maintaining the highest standards of service.

• Order Processing & Fulfillment: To process your purchases, ship products, send order confirmations, and provide tracking information.
• Customer Service Excellence: To respond to your inquiries, resolve issues, and provide personalized support throughout your customer journey.
• Communication: To send important updates about your orders, product information, and, with your consent, promotional offers and newsletters.
• Website Optimization: To analyze usage patterns, improve website functionality, enhance user experience, and develop new features.
• Personalization: To tailor content, recommendations, and advertisements to your interests and preferences.
• Security & Fraud Prevention: To detect, prevent, and address technical issues, fraudulent activities, and security threats.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. Cookie Policy & Tracking Technologies

We utilize cookies and similar tracking technologies to enhance your browsing experience and gather valuable insights that help us improve our services. Understanding how we use these technologies empowers you to make informed choices about your privacy.

Types of Cookies We Use

• Essential Cookies: These cookies are necessary for the website to function properly, enabling core features like shopping cart functionality, secure checkout, and account access.
• Performance Cookies: These cookies collect anonymous information about how visitors use our website, helping us understand which pages are most popular and identify any issues.
• Functionality Cookies: These cookies remember your preferences and choices (such as language or region) to provide a more personalized experience.
• Marketing Cookies: These cookies track your browsing habits to deliver relevant advertisements and measure the effectiveness of our marketing campaigns.

Managing Your Cookie Preferences

You have the right to control how cookies are used. Most web browsers allow you to manage cookie settings through your browser preferences. You can choose to block or delete cookies, though this may impact certain website functionality. For more information about managing cookies, visit your browser's help section.

4. Third-Party Disclosure & Data Sharing

We respect your privacy and are selective about when and with whom we share your information. We do not sell your personal information to third parties. However, we may share your data in the following circumstances:

• Service Providers: We partner with trusted third-party companies that assist us in operating our website, processing payments, fulfilling orders, and delivering products. These providers are contractually obligated to protect your information and use it only for the services they provide to us.
• Payment Processors: Your payment information is securely transmitted to our authorized payment processors (such as BuyGoods) who handle transactions in compliance with industry security standards.
• Analytics Partners: We work with analytics providers to understand website usage and improve our services. This data is typically aggregated and anonymized.
• Advertising Partners: With your consent, we may share information with advertising partners to deliver relevant marketing communications.
• Legal Requirements: We may disclose your information when required by law, court order, or government regulation, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security & Protection

Protecting your personal information is a top priority at GlucoTonic®. We implement robust security measures designed to safeguard your data from unauthorized access, alteration, disclosure, or destruction.

• SSL Encryption: All data transmitted between your browser and our website is encrypted using industry-standard SSL (Secure Socket Layer) technology.
• Secure Payment Processing: We do not store your complete credit card information on our servers. All payment data is handled by PCI-DSS compliant payment processors.
• Access Controls: We restrict access to personal information to authorized personnel who need it to perform their job functions.
• Regular Security Audits: We conduct periodic security assessments to identify and address potential vulnerabilities.
• Employee Training: Our team receives regular training on data protection best practices and privacy compliance.

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to implementing reasonable measures to protect your data.

6. Your Privacy Rights & Choices

We believe you should have control over your personal information. Depending on your location, you may have certain rights regarding your data:

• Right to Access: You can request a copy of the personal information we hold about you.
• Right to Correction: You can request that we correct any inaccurate or incomplete information.
• Right to Deletion: You can request that we delete your personal information, subject to certain legal exceptions.
• Right to Opt-Out: You can unsubscribe from marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly.
• Right to Data Portability: You can request your data in a structured, commonly used format.
• Right to Object: You can object to certain processing of your personal information.

To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within the timeframe required by applicable law.

7. Children's Privacy Protection

GlucoTonic® is committed to protecting the privacy of children. Our website and products are not intended for individuals under the age of 18. We do not knowingly collect, use, or disclose personal information from children under 18 years of age.

If we become aware that we have inadvertently collected personal information from a child under 18, we will take immediate steps to delete such information from our records. If you believe we may have collected information from a minor, please contact us immediately.

8. International Data Transfers

Your information may be transferred to, stored, and processed in countries other than your country of residence. These countries may have data protection laws that differ from the laws of your country.

When we transfer your information internationally, we take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy and applicable data protection laws. By using our website or providing us with your information, you consent to such international transfers.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The retention period may vary depending on the context of the processing and our legal obligations.

When determining retention periods, we consider factors such as the nature of the data, the purposes for processing, and applicable legal requirements. Once data is no longer needed, we securely delete or anonymize it.

10. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You can request information about the categories and specific pieces of personal information we have collected about you.
• Right to Delete: You can request deletion of your personal information, with certain exceptions.
• Right to Opt-Out: You have the right to opt-out of the "sale" of your personal information. Note: We do not sell personal information.
• Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your privacy rights.

To exercise these rights, please contact us using the information provided below. We will verify your identity before processing your request.

11. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will notify you by posting the updated policy on this page with a new "Last Updated" date.

We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information. Your continued use of our website after any changes indicates your acceptance of the updated policy.